Common queries answered
Frequently asked Questions
Our premium kitchen sinks are crafted from high-grade 304 stainless steel, fireclay, granite composite, and copper options. Each material undergoes rigorous quality testing to ensure durability, stain resistance, and longevity. Our stainless steel options feature a minimum of 16-gauge thickness for superior dent resistance, while our composite sinks contain up to 80% natural stone for exceptional heat and impact resistance.
For daily maintenance, simply wipe with a soft cloth and mild soap. Stainless steel sinks benefit from occasional polishing with olive oil to maintain luster. For fireclay and composite sinks, avoid abrasive cleaners that can damage the surface. Instead, use a non-abrasive cleaner and soft cloth. For tough stains, create a paste with baking soda and water, apply to the stain, let sit for 15-20 minutes, then rinse thoroughly. Always dry your sink after cleaning to prevent water spots.
All FAUENPEEY sinks include our comprehensive lifetime limited warranty against manufacturing defects. This covers issues related to structural integrity, finish deterioration under normal use, and material defects. Our copper sinks feature a specialized 25-year warranty that accounts for the natural patina development. Warranty registration must be completed within 30 days of purchase through our website, and proof of purchase is required for all warranty claims.
While we don’t directly provide installation services, each FAUENPEEY sink comes with detailed installation instructions and mounting hardware. We maintain partnerships with certified installers nationwide and can provide referrals in your area upon request. Additionally, our customer service team offers installation support via phone or video chat should you encounter any challenges during DIY installation.
Selecting the appropriate sink size depends on your kitchen dimensions, cabinet size, and usage needs. For standard cabinets (36″), we recommend sinks between 30-33″ wide. For smaller spaces, our compact models (24-27″) offer functionality without compromising counter space. Consider your cooking habits—larger families or avid cooks benefit from deeper, wider models. Our design guide available on our website provides detailed measurements and recommendations based on cabinet size.
Undermount sinks attach beneath the countertop, creating a seamless appearance with no rim above the counter, making cleanup easier as debris can be swept directly into the sink. Drop-in (or top-mount) sinks have a visible rim that sits on top of the counter, making them easier to install and compatible with any countertop material. Undermount installation requires solid surface countertops like granite or quartz, while drop-ins work with virtually any counter material including laminate.
Standard shipping typically delivers within 5-7 business days to the continental US. We offer expedited shipping options that can deliver within 2-3 business days for an additional fee. International shipping varies by location, generally taking 10-14 business days. All orders include tracking information sent via email once your sink ships from our warehouse. Custom or specialty finishes may require additional production time of 1-2 weeks before shipping.
Sustainability is central to our mission. Our stainless steel sinks contain up to 60% recycled content and are 100% recyclable at end of life. Our manufacturing facilities meet ISO 14001 environmental management standards, utilizing water recycling systems and energy-efficient processes. We’ve reduced packaging waste by 35% through redesigned, plastic-free packaging made from recycled cardboard. Additionally, we partner with American Forests to plant a tree for every sink sold.
We offer a 30-day satisfaction guarantee on all FAUENPEEY sinks. If you’re not completely satisfied, you may return your unused, uninstalled sink in its original packaging for a full refund minus shipping costs. For installed sinks, we offer a 90-day quality guarantee—if any manufacturing defects appear during this period, we’ll replace your sink at no cost. Custom orders and special finishes may be subject to a 15% restocking fee.
Many FAUENPEEY sink models include complimentary accessories such as bottom grids, drain assemblies, and cutting boards designed specifically for your model. Our premium collections feature enhanced accessory packages including colanders, roll-up drying racks, and custom-fitted cutting boards. All included accessories are detailed in the product description. We also sell additional compatible accessories separately, allowing you to customize your sink experience to match your specific cooking and cleaning preferences.